Support

User Manuals
Drivers
App Notes and White Papers
Notes and Advices
Frequently Asked Questions
Discontinued Products
Pictures
Logo

User Manuals

Crosby (not available at the moment)
Evo Clock Two English Italiano
Evo DAC Two English Italiano
Evo DAC Two Plus English Italiano
Evo PhonoDAC Two English
Evo Supply Two English Italiano
hiFace DAC Deutsch English Français Italiano
hiFace Evo Two English Italiano
hiFace Two English Français Italiano
Joplin MkII English Italiano
Nash (not available at the moment)
Van Der Graaf English Italiano
Van Der Graaf MkII English
Young MkIII English

Evo Clock (2011-2015) English Italiano
Evo DAC (2011-2016) English Italiano
Evo Supply (2011-2015) English Italiano
hiFace (2009-2013) English Italiano
hiFace Evo (2010-2015) Deutsch English Italiano
Joplin (2013-2015) English Italiano
Marley (2012-2017) English Italiano
Vaughan (2011-2014) Deutsch English Français
Young (2010-2014) Deutsch English Français Italiano
Young DSD (2014-2017) English Italiano


Drivers

Products:

Evo DAC Two
Evo DAC Two Plus
Evo PhonoDAC Two
hiFace DAC
hiFace Evo Two
hiFace Two
Joplin
Joplin MkII
Young DSD
Young MkIII

Operating Systems

Windows 7
Windows 8
Windows 8.1
Windows 10

Windows XP
Windows Vista

M2Tech_USBAudio_v4.12.0_2017-07-17_setup
(Update 24/7/2017)
Note: depending on the antivirus, a false positive alert for a trojan virus may be generated during download or installation. If this happens, please temporarily disable the antivirus, install the driver and restart the antivirus.

M2TECH_USBAudio_Driver_DriverSetup_v2.23.a
(Update 29/7/2016)

Products:

hiFace
hiFace Evo
Vaughan
Young

Operating Systems

Windows XP
Windows Vista
Windows 7
Windows 8
Windows 8.1
Windows 10

Windows XP
Windows 2003

win7vista103
(Update 24/1/2011)

xp103
(Update 24/1/2011)

Products:

hiFace
hiFace Evo
Vaughan
Young

Operating Systems

OSX 10.9 Mavericks
OSX 10.10 Yosemite

OSX 10.6 Snow Leopard
OSX 10.7 Lion
OSX 10.8 Mountain Lion

OSX 10.5 Leopard

OSX 10.4 Tiger

HiFace-Yosemite-1.3b
m2tech_uninstaller
Before installing the new driver in systems in which an OSX update was done, it is necessary to uninstall the old drivers. Please use the uninstaller above or open Finder, search for HiFace.kext in your System/Library/Extensions directory and delete it. Then restart the computer.

HiFace1048106
(Update 24/1/2011)

Hiface1045105
(Update 24/1/2011)

Hiface1045104
(Update 24/1/2011)


App Notes and White Papers

App001 Using hiFace Evo I2S Output

How to Use the hiFace Evo Two
How to Use the Evo PhonoDAC Two
High resolution – a white paper
Jitter e Alta Risoluzione – Degustazioni musicali 2016 (Italian)

Young MkIII press release English Italian
Van Der Graaf MkII press release English Italian


Notes and Advices

Windows 10 Driver incompatibility with Creators Update (hiFace, hiFace Evo, Young and Vaughan)

Customers owning the products above are adviced that the driver for Windows causes blue screen after applying the Creators Update (Version 1703). This is due to a incompatibility with Exclusive Access to the audio resource. To avoid blue screens, user should disable the Exclusive Access to the M2Tech device in use.

El Capitan and Sierra Driver for hiFace, hiFace Evo, Young and Vaughan

Customers owning the products above are adviced that no driver is presently available for their product. We developed a driver for El Capitan and Sierra back in April 2016. Then, we proceeded with certification of the the beta driver to start tests. Alas, the development tool which Apple provides for software development and certification has a bug related to certificates which prevents us from certifying the beta driver. Therefore, we cannot install it for testing and distribution.
We opened a support ticket with Apple soon after discovering the problem. Unfortunately, Apple was not able (or willing) to help solve the problem. Therefore, after a few weeks and a lots of solicitations by us, both through the support channel and other unofficial contacts, we had no answers.
Therefore, at the moment we cannot provide the driver for the listed devices which, fortunately, still work with Windows and Linux.

USB firmware update for XMOS-based devices

Of all M2Tech devices which USB in terface is based on XMOS technology, only the hiFace Two needs update. Due to the fact that different memory IC’s were used during production, and that each of them needs a specific firmware, we cannot release a single firmware for update.
On the other hand, we are aware that firmwares are unofficially available on the ‘net.
We kindly ask customer in need for update for their hiFace Two, not to use those firmwares; they should contact us, providing the serial number of their device (which can be found on the bottom of the case or on the back of the package paper wrap) and the version of the present firmware (which can be read from the “info” tab in Windows driver’s control panel of from the USB info in the hardware settings of Macs).

Joplin Update to MkII

It is possible to update the Joplin to MkII (at a cost). The update includes:

  • implementation of input impedance matching feature for MC cartridges
  • firmware update to handle the above
  • increase of input headroom to 2.55Vrms @ 0dB gain
  • optimization of phono eq curves to reduce the insertion loss (6-8dB dynamic increase)
  • replacement of the front grill with plexi panel (optional)
  • replacement of the brushed aluminum case with a sandblasted one (optional)

Customers who want to update their Joplin to MkII may contact their local distributor for a quote.


Discontinued Products

Below please find links to pages on discontinued products for reference.
Please note contents are up-to-date as of June 26, 2017.

hiFace (2009-2013)
hiFace Evo (2010-2015)
Evo Clock (2011-2015)
Evo DAC (2011-2016)
Evo Supply (2011-2015)
Young (2010-2014)
Vaughan (2011-2014)
Joplin (2013-2015)
Marley (2012-2017)
Young DSD (2014-2017)


Pictures

Crosby
Nash
Van Der Graaf MkII
Young MkIII
Evo Clock Two
Evo DAC Two
Evo DAC Two Plus
Evo PhonoDAC Two
Evo Supply Two
hiFace Evo Two
hiFace Two
hiFace DAC


M2Tech logo is trademark of M2Tech Srl. The logo can be freely used every time M2Tech Srl and M2Tech products are mentioned, displayed, advertised and demonstrated. Free uses include (but are not limited to): printed advertisements, on-line advertisements, equipment reviews, demonstration events at dealers and trade shows.
The use of M2Tech logo is not allowed whenever it is associated to products which are not made by M2Tech, to advertise events in which M2Tech is not present, as well as every other use which is not directly related to M2Tech Srl and M2Tech products.

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